NZP Corporate Services (NZPS) has announced it has an estimated $5.8 billion backlog of customer service obligations to complete as part of a strategic restructuring.
In a statement released on Tuesday, the company said it was working with the Government to “rebuild the company to be a leader in the digital transformation of New Zealand services”.
The Government said it would deliver the funds to cover NZPS’ projected $2.5 billion investment in its online service business, and that it would provide “significant support to improve customer service and customer service performance”.
The NZPS statement said that it was seeking a fresh investment of $2 billion from private and public sources.
“We remain committed to our vision of a digital service economy that brings the benefits of innovation, innovation, and growth to New Zealanders,” the statement said.
“This new investment will be critical for the continued success of the company as we embark on our next phase of transformation.”
The Government has previously indicated it was committed to building the NZPS service economy, but the statement from NZPS said it did not see the new funding as a way of doing so.
“The funding will not be used for any new investment in our online services business, including new services and new products,” it said.